What is expected of real estate salespersons regarding client communication?

Real estate salespersons play a crucial role in maintaining effective communication with their clients, which significantly influences the client's experience and satisfaction. Being available for calls at all hours demonstrates a commitment to client service and responsiveness.

Clients may have urgent questions or concerns outside of typical business hours—not just during a nine-to-five workday. The nature of real estate transactions often requires timely responses, as opportunities can arise and change rapidly. Accessibility can be a deciding factor for clients when choosing a salesperson, and being willing to engage in communication at various times shows flexibility and a client-first approach.

Other options, such as restricting availability or limiting communication methods, do not align with the expectations of being a successful real estate professional who caters to the needs of diverse clients. By making oneself available for calls, salespersons foster trust and build stronger relationships, ultimately benefiting their professional reputation and business success.